Client Monitor - Pending reports

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David Keatings

• May 22, 2019 16:13

Hi

My client monitor has 2 reports pending. How do I clear this or find out why they are not uploading

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  Tommy Egeberg

  • May 23, 2019 07:47

  Hi David.

  We should investigate the log file. It may contain information about why they are stuck in pending state.

  https://virinco.zendesk.com/hc/en-us/articles/207424033-Where-to-find-the-wats-log-file-at-the-Client

  Please also check the C:\ProgramData\Virinco\WATS\Reports directory. It may contain corrupted or queued reports.

   

  Please create a support ticket if you want to continue this investigation.

   

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