(automatic) Client update - no permission

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SE_GB

• October 19, 2020 13:35

Hi all,

I wanted to use the new feature "Client update", which would tremendously help in deploying. https://virinco.zendesk.com/hc/en-us/community/posts/360043489231-Automatic-WATS-Client-update?input_string=Automatic%20client%20update

 

Unfortunately, I cannot make use of it, as rights dont seem to be sufficient (despite being manager).

Does anyone have an idea?

 

 

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• Official comment

  

  Tom Andres Lomsdalen

  • October 19, 2020 14:19

  Hi,

  Manager role should have access to this feature on cloud.

  Can you raise a new support ticket with information about account details? 

  https://virinco.zendesk.com/hc/en-us/requests/new

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• 

  Czyzewska Bogna

  • October 19, 2020 13:39

  Hi,

  Manager role is not the same on every WATS Server - a user with Administrator role can change the privileges assigned to any role, including Manager. Did you check with your Administrator if they allowed Managers to publish Client updates?
  

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  SE_GB

  • October 19, 2020 14:13

  Hi Czyzewska,

  I forgot to mention: We do run the cloud version, not on-prem.
  I cannot find adjustments for the manager role.

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