At the WATS UP 12 conference we discussed some future functionality of WATS. One of them was a Root/Cause system. One question was if our customers wanted to implement an advanced or “simple” version of this, and also to be able to integrate to other systems.
From the feedback, we are currently looking at implementing a “simple” system that enables the WATS users to create and follow-up tickets. By implementing this, it will also be possible to integrate tickets with other “more advanced” Root/Cause systems. These are the input fields we are considering for the ticket:
- ID (unique number)
- Status (New, Open, Pending(?), Closed)
- Date crated
- Created by (login user)
- description (short summary)
- attach document (upload word, excel, etc)
- link to UUT report(s)
- link to UUR report(s)
- Corrective action
- Closed date
- Closed by
- method (6sigma)
A Root/Cause menu will be implemented in the Dashboard displaying all the tickets with filtering options.
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