22:30 UTC | 2018-Nov-14
All accounts are now running as normal.
If you experience any abnormalities with your account, please contact firstname.lastname@example.org
20:30 UTC | 2018-Nov-13
Root cause has been identified and we are planning server maintenance to address the issue. All accounts on Pod 1 will be updated the following days.
07:00 UTC | 2018-Nov-13
Instances on Pod 1 are still having problems. A manual update has been pushed to reduce the impact. The SW Module is currently not working.
20:30 UTC | 2018-Nov-12
Some skyWATS.com accounts on Pod 1 are still seeing periodic connection problems, error messages and reduced performance. Problem is related to DNS lookup.
We continue to investigate root cause.
12:20 UTC | 2018-Nov-12
Some skyWATS.com accounts on Pod 1 are experiencing connection problems and error messages related to synchronization. We have identified a problem with the Software Distribution module and are currently working on a fix.
More information will be provided as it is known.