18:30 UTC | 2019-Sep-10
All services are back to normal.
The service interruption was caused by a hardware failure on the application server. The automatic failover was running out of CPU resources and took long time to complete. During this failover the services were unavailable.
13:20 UTC | 2019-Sep-10
All WATS accounts should now be running as normal, but we will continue to monitor the service closely the next hours before we resolve this ticket.
10:30 UTC | 2019-Sep-10
WATS accounts on Pod 1 and Pod 3 are currently experiencing connection problems and error messages. We are investigating the issue and will post updates as soon as we have identified the root cause for this issue.
More information will be provided as it is known.