Service Incident, 2018-Feb-09 - RESOLVED

08:40 UTC | 2018-Feb-12

We are still seeing performance issues and are currently working on this now. We expect skyWATS.com to be unstable and sometimes unresponsive during the day due to system updates and restarts.

 

12:00 UTC | 2018-Feb-11

All instances are back online. We are still working on a performance problem.

 

12:30 UTC | 2018-Feb-10

All instances have been restored and redeployed. Instances will be turned back online within a few hours.

 

06:00 UTC | 2018-Feb-10

The new host has been created and deployed, but we are still waiting for several database backups to restore.

 

18:00 UTC | 2018-Feb-09

We have issues with the database host and have decided to move affected instances to a new host. Please be patient, the process may take some time.  

 

14:45 UTC | 2018-Feb-09

We are still investigating the issue. The root cause has not been identified yet.

 

09:00 UTC | 2018-Feb-09

Some instances have performance issues. We are investigating the problem.

 

07:30 UTC | 2018-Feb-09

The error was related to a corrupt tempDB file. The problem has been resolved, but instances may experience some degraded performance when backlogs are being processed.

 

06:45 UTC | 2018-Feb-09

Some skyWATS accounts are unable to log on to the web portal.

We are currently investigating the issue.

Have more questions? Submit a request

0 Comments

Please sign in to leave a comment.