WATS Client - Add LoggingLevel

You can extend the event/error logging of the WATS Client. This is useful when troubleshooting problems and requesting support from Virinco (add the extended wats.log to the support request)

  • Open regedit (run > regedit)
  • browse to HKEY_LOCAL_MACHINE\SOFTWARE\Virinco\WATS
  • Right click and add new String value and name it "LoggingLevel"
  • Double click and add value "All"
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  • Restart the WATS Client Service (Computer Management > Services and Applications > Services > WATS Client Service. Right click and select Restart) Or restart the computer.
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Remember to disable the LoggingLevel when troubleshooting is finished (delete the LoggingLevel key in regedit)

Where to locate the "wats.log".

Win 7: C:\ProgramData\Virinco\WATS
Win XP: C:\Documents and Settings\All Users\Application Data\Virinco\WATS

 

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